We'd love to hear about your dining experience at Panda Express. We will follow-up
within 72 hours with any individuals who require a response. If you would like to
speak directly with our Guest Relations Representative, feel free to call us at
800.877.8988.
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Our regular office hours are
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Monday - Friday: 8:00 am to 7:00 pm (Pacific Standard Time)
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Saturday: 9:00 am to 5:30 pm (Pacific Standard Time)
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Mailing Address
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Panda Express
Guest Relations
P.O. Box 1159
Rosemead, CA 91770
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Frequently Asked Questions
Where can I find nutritional information
on your products?
Does your food contain MSG?
Panda Express does not add MSG to any of our entrees or sides and we do not purchase
products from suppliers who add MSG. However, glutamate is found naturally in some
ingredients. Please visit our Nutritional Information
page.
Which of your menu items are vegetarian?
Panda Express does not offer vegetarian entrees due to our cooking process. Most
of our entrees contain a chicken base that is used as a flavor enhancer.
What if I have food allergies?
Panda Express dishes may contain food allergens such as eggs, peanuts or shellfish.
If you have special dietary needs, experience food allergies or sensitivities or
just need more details about our products, please contact our Guest Relations Department
at 800 877-8988. You can download our Allergy Information page.
Which of your menu items are gluten-free?
None of our food is gluten-free.
Does Panda Express deliver?
Panda Express does not deliver but some of our locations may use an outside delivery
company that will do it for a fee. Please contact your local Panda Express and inquire
if they use an outside delivery company. Click here
for the location nearest to you.
Does Panda Express offer catering
for group events?
Yes, we have party size trays and packages you may order. Please contact your local
Panda Express for pricing information. Click here
to find a location.
Where can I get information on
Panda store franchising opportunities?
Panda Restaurant Group, Inc., does not currently franchise. If you would like for
your name to be kept on file please submit a request to the following address. Please
include applicable business history and desired location.
Panda Restaurant Group, Inc.
Attn: Goldie Ainsworth
1683 Walnut Grove Avenue
Rosemead, CA 91770-3711
How do I purchase Panda clothing,
Panda caps, or other Panda gear?
Panda Express does not have any clothing, caps or other Panda gear made available
for the general public to purchase at this time.
Where is the nearest Panda Express located?
Are you opening any new restaurants in my area soon?
How do I contact the company with a question or suggestion?
Panda Restaurant Group, Inc.
1683 Walnut Grove Ave
Rosemead, CA 91770
or
Contact us at: Click here
How do I take your customer survey?
We are very interested in hearing about your dining experience. Please save your purchase
receipt because on the back is an invitation to take our Guest Satisfaction Survey.
Call the toll-free 800 number that is listed or go to our special website and take the survey
online.
Each survey takes only 3 minutes and everyone who completes it gets a coupon for a free
entrée item (with purchase of any 2-entrée plate) on a future visit. You can take the
survey as often as once every 14 days. Limit one survey per person every 2 weeks.
How do I get my free entree after taking your customer survey?
There is a space on the back of your receipt to write down your validation code.
Getting your free entrée is as easy as 1-2-3.
1. Write down the validation code on the back of your receipt
2. Bring your receipt (with validation code) to any participating Panda Express location
3. Purchase any 2-entrée combo plate and present your receipt to the cashier for a FREE 3rd ENTRÉE ITEM
If you have general comments or a question, concern, or suggestion about a specific
restaurant or restaurant experience, please click on the button below.
