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Prioritizing Health and Well-being

A COVID-19 (coronavirus) update from your Panda Family

As companies, communities and individuals across the globe stand together to navigate these uncertain times, we remain steadfast at Panda Express in our commitment to care for and humbly serve you — our valued guests — as guided by our mission and values as a family business.

The health and well-being of our guests, associates (employees), and their families is, and will always be, our number one priority.

NEWS AND UPDATES

UPDATE: PROTECTIVE EQUIPMENT FOR OUR HEALTHCARE WORKERS

March 26, 2020

In the midst of this public health crisis, Panda remains committed to our mission of supporting the health and well-being of our communities more than ever. As the current COVID-19 situation continues to progress in the U.S., it is becoming more difficult for medical workers to obtain proper protective gear, making it increasingly hard to treat those in need in their communities.

Through our philanthropic arm Panda Cares, Panda Express has created a COVID-19 Community Care Fund to provide personal protective equipment (PPE) to select hospitals in need so they are best equipped to care for their communities. We are allocating the year-round Panda Cares donation box program to support our COVID-19 relief efforts. All guest donations made over the next four weeks (March 25 thru April 18) will be put towards additional PPE, such as respirator masks, face shields, and gowns, to help other hospitals in highly affected areas. Co-Founders and Co-CEOs Andrew and Peggy Cherng will personally match all relief efforts from our Community Care Fund.

In addition, Panda Cares, with a matching grant from the Cherngs, has donated a total of $2 million worth of surgical and respirator masks as well as gloves to Methodist Hospital of Southern California, Cedars-Sinai Medical Center, City of Hope Duarte and Huntington Hospital, to protect patients and healthcare workers.

“We thank our guests for their generosity during this challenging time. And most of all, we thank the frontline healthcare workers and first responders, risking their lives every day for those in need. We will do everything in our ability, however big or small, to take care of our heroes. We are here for our community. And we are stronger when we stand together.”

– Dr. Peggy Cherng, Co-founder and Co-CEO of Panda Restaurant Group

NEW POLICIES TO CARE FOR OUR PEOPLE

March 20, 2020

Our associates (employees) are part of our family and the foundation to our business. We are working quickly to take care of our associates during this time of uncertainty and have invested in new initiatives to care for their physical, mental, and emotional well-being. In addition to expanding existing benefits to those impacted by COVID-19, such as health insurance, paid sick leave and more, we now offer our Panda family the following:

  • Health and Safety Pay - Up to 14 days of pay if an associate is showing symptoms and needs to seek medical attention, an associate may be diagnosed with COVID-19, or if associates must be quarantined due to close contact with someone diagnosed with COVID-19.
  • Store Closure Pay - Panda is providing pay for associates impacted by individual stores that are temporarily closing.
  • Change of Operations - Pay for associates whose schedules have been impacted by the change in our operations model.
  • Dedicated Physical and Mental Health Helplines - This includes access to coronavirus-specialized crisis care nurses, virtual doctors and mental health specialists.

We are committed to being here for all of our associates now more than ever. We care. Panda cares.

TAKE-OUT, DELIVERY AND DRIVE-THRU ONLY

March 16, 2020

We're still open for you. All Panda Express locations nationwide will be closing dining rooms and be transitioning to in-store/online/mobile ordering and pick-up, delivery, and/or drive-thru options. This change will begin today, Monday, March 16th. During this time, you can expect the following:

  • Our dining room areas and dine-in option will be closed to maximize social distance.
  • You are welcome to enter our restaurants and order and take-out your meals, at this time.
  • Order pickup through online and mobile ordering will be available or visit your local drive-thru locations.
  • You can also order Panda Express for delivery through UberEats, DoorDash, PostMates, or Grubhub, where available.

The situation around COVID-19 changes minute-by-minute, as are the needs of each community. We are prepared to act swiftly to change restaurant operations, operating hours, or temporarily close stores if required or if we feel it is the right thing to do to protect our guests and associates.

Click here for the most up-to-date store information including locations and hours of operations for all of our restaurant locations.

THANK YOU FOR DOING YOUR PART

As members of our extended family, we encourage vigilance in following the best practices, provided by recognized health organizations including the CDC and WHO. Simple, everyday habits can help prevent the spread of illness, including:

  • Washing your hands often with soap and water for at least 20 seconds
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Staying home when you feel unwell
  • Consulting your healthcare provider asap if you have a fever, cough and difficulty breathing

Thank you for being our loyal guest. Thank you for showing kindness. It’s our privilege to serve you, and we intend to continue communicating with transparency for peace of mind.


Letter from our Co-founders

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