FREQUENTLY ASKED QUESTIONS

With Panda Rewards^®, you can eat, earn, and enjoy good fortune:

• Earn Panda Points^®

  You earn 10 Panda Points^® for every $1 dollar you spend on qualifying purchases at participating Panda Express locations in the United States.

• Unlock a Good Fortune Gift* each Month

  Your first qualified purchase of each month unlocks a surprise Good Fortune Gift for you to use. Good Fortune Gifts range from bonus points to special discounts and come with a unique digital fortune cookie message. Make sure to collect one every month!

• Receive a Birthday Gift* from Us

  Each year, we will offer you a choice of multiple gift options on your birthday. It’s your special day – so you get to choose!

• Enjoy Exclusive Offers and Bonus Panda Points^®

  As a member, you’ll have the opportunity to get exclusive offers and bonus points in the program.

It’s really easy to turn Panda Points^® into rewards! Redeem from our Panda Rewards^® Shop starting at just 200 points for a free premium entrée upgrade, or save your points to redeem for other Panda favorites, like a free entrée, a free bowl, or even a free Family Meal. There are so many choices for you. See Terms for additional information.

* Note that gifts may require purchase and may incur additional charges if a premium item is selected.

We've launched Panda Rewards^® at participating locations. Simply download the Panda Express mobile app on your Apple or Android phone or visit PandaExpress.com to sign up for an account. You can sign up with just an email!

Visit PandaRewards.com to get started. You'll be able to join by signing into your existing account.

You may be getting an error message because the email address you are using is already linked to an existing Panda Express account. Try the “Forgot your password?” link or open a Guest Care ticket at guest care form.

At this time, you won’t be able to sign up at the register. Go to www.PandaRewards.com to sign up. You can start earning Panda Points^® immediately, including for the meal you just ordered by inputing the Unique Rewards Code (found at the bottom or your receipt) into your account.

Not at all, all you will need is a verifiable email address. You can still sign up at PandaRewards.com and manage your account from there. The Panda Express mobile app provides the most convenient and seamless Panda Rewards^® experience.

Yes! Click here to link your phone number to your Panda Rewards^® account, and then give your phone number to the cashier to earn points for your transaction.

First, log in to your Panda Rewards^® account on our mobile app or website. Then navigate to Accounts and click on Account Details. Here, you can make updates to your account.

At participating Panda Rewards^® locations, simply place your member QR code (found in the Scan tab of your Panda Express mobile app) underneath the scanner located by checkout or let the cashier know you’re a Panda Rewards^® member and share your phone number.

If you forgot to scan your mobile app in-store or provide the cashier with your phone number, check your receipt for your Unique Rewards Code and enter it here. Note: You must complete this within 7 days if you forgot to use your loyalty account when ordering.

At participating Panda Rewards^® locations, log in to your account when you place your online order (whether it’s on the mobile app or at PandaExpress.com) and you’ll earn points automatically.

If you forgot to log in to your account when placing an online order, please contact Guest Care.

No problem. You can let the cashier know you’re a Panda Rewards^® member and share your phone number at checkout. If you already placed your order, on your receipt, you can find your Unique Rewards Code and enter it here. Note: You must complete this within 7 days if you forgot to use your loyalty account when ordering.

To link a mobile phone number to your account, log in to your account and go to Account and then Account Details. Add your mobile phone number. Enter the verification code sent to your device. Each account can only have one unique phone number associated with it.

Absolutely – save that receipt! Points from your order can be earned within 7 days of any qualifying purchases. Find the Unique Rewards Code from your receipt and enter it here.

You earn 10 Panda Points^® on every dollar spent on qualifying purchases¹ at participating Panda Express locations in the United States. Be sure you scan your member QR code in your Panda Express mobile app when checking out in-store or ensure you are logged into your account for online orders. Keep an eye out for exclusive Panda Rewards^® offers as well! Rewards members can earn bonus points during special promotional periods. See Terms for additional information.

¹ Points cannot be earned on Gift Card or Swag Shop purchases, third-party delivery services (such as DoorDash, GrubHub, etc.), taxes, fees, donations, alcohol, or tips.

Log into your account and navigate to Rewards to view your current balance. Note: It can take up to 24 hours for your most recent transaction’s points to be added to this total.

Panda Points^® earning history can be found in the Account tab. Note: It can take up to 24 hours for your most recent transaction’s points to be added to this total.

Points can be earned on any food purchased in a restaurant or online via the PandaExpress.com website or Panda Express mobile app at participating locations in the United States.

Points cannot be earned on Gift Card or Swag Shop purchases, third-party delivery services (such as DoorDash, GrubHub, etc.), taxes, fees, donations, alcohol, or tips.

See Terms for additional information.

Points expiration is based on your last purchase date, not the date you earned them. All Points in your account expire after one year of account inactivity. An account is considered inactive when no qualifying purchase has been made on that account within a 365-day period. See Terms for additional information.

In-restaurant orders earn points upon checkout immediately. Online orders earn points when the order is picked up or delivered. If you don’t see your points added, close and reopen the app to check again. In some cases, points may be delayed up to 24 hours. If you still do not see your points, please let us know.

No, you cannot earn points for orders placed through any third-party delivery services.

The Panda Rewards^® program is available at participating locations. Check with your store or visit https://www.pandaexpress.com/location to see if your store is participating in the program.

No, you cannot earn points for purchasing a gift card. However, you can earn points on a purchase paid for using a Panda Express gift card.

No, you cannot earn points for purchases made in the Swag Shop at this time.

No, you cannot earn points on donations at this time.

The Panda Rewards^® Shop is where you can cash in your earned Panda Points^® to redeem for your favorite Panda menu items! Redemption values begin as low as 200 points!

Navigate to Rewards in your Panda Rewards^® account and select the Redeem tab. Menu items that you have enough points for will be shown as available to you in the Panda Rewards^® Shop. Select the reward you would like to redeem, and it will be added to your order. Rewards you do not have enough points to redeem will be listed under Keep Earning to Unlock.

If you decide not to use a reward you added to your online order, simply go to your bag and remove the reward from your order by tapping the X on the reward.

If you decide not to use a reward you added for an in-store transaction, you can find that reward in the Scan tab and remove it there by clicking on the X.

If you unlock a reward and the reward remains unused for 2 hours, then the reward will be cancelled and the Panda Points^® used to unlock the reward will revert back to the your account.

No, only one reward, gift or offer can be redeemed per order at this time.

Sign up for Panda Rewards^®, and enter your birthdate at least 24 hours prior to your birthday. You can access your birthday information in the Account tab under Account Details when you are logged into your account.

On your birthday, sign in to your Panda Rewards^® account and navigate to Rewards and select the Offers tab at the top to see your Birthday Gift. Open this offer by clicking on it and you'll see the multiple gift options available for you to choose. Click on the 'Redeem' button within the offer itself to redeem your gift either in-store or online by simply adding the item of your choice to your order. You can checkout like normal and if you have more than one of these gift items in your order, we'll apply the offer to the item that gives you the largest discount. Birthday Gifts expire on the date as stated on the Birthday Gift. See Terms for additional information.

For security purposes, once you have added your birthday to your account you cannot change it via the app or web.

It's another great benefit of being a Panda Rewards^® member! Every first qualifying purchase of the month will unlock your surprise Good Fortune Gift. Good Fortune Gifts range from bonus points to special discounts, and come with a special digital fortune cookie message. The gift expires on the date as stated on the Good Fortune Gift. Make sure to collect one every month! See Terms for additional information.

Your first qualified purchase of the month will automatically unlock your Good Fortune Gift. Check your moible app or account online to reveal your gift. If you are opted in to receive communications, you will also receive your Good Fortune Gift communication by email.

Your Good Fortune Gift will show under the Offers tab within the Rewards section in your account. Select your offer to redeem and add that item to your order. Your discount will apply at check out.

Your Good Fortune Gift expires on the date as stated on the Good Fortune Gift. Don't forget to use it!

Providing your email address allows you to log in and create a Panda Rewards^® account.

If you are logged in, you may reset your password here. If you are not logged in already, you may click the account icon, click "Sign In", then click "Forgot your password?".

Please consult the Terms for additional information. And if you still have questions, please contact Guest Care if you have any other questions. We’re more than happy to help!